Our freight rate quotes have a clear validity period. If the buyer delays the deposit payment and misses the scheduled price lock, the GRI (General Rate Increase) charged by the shipping company must be fully covered by the buyer before booking and loading can be arranged.

Be sure to purchase cargo insurance (all-risk or water damage insurance). In case of damage, claim with the bill of lading, insurance policy, and proof of damage at the destination port.

For dealers who purchase the same brand models in bulk over a long term, we can coordinate senior technicians domestically to offer paid, regular Zoom video technical Q&A to resolve the issues you encounter locally.