Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

A professional pre-purchase inspection in China normally covers five parts: exterior and interior condition, a lift inspection of the chassis and frame, engine bay checks, a road test, and OBD diagnostics. Prioritize the chassis rails and A/B/C pillars for cut-and-weld repairs, engine oil leaks and timing noises, transmission shift quality, and OBD fault codes — cleared codes leave telltale history data. For EVs, add battery pack casing, insulation values, and battery state of health (SOH). Insist on original timestamped photos with the VIN visible and a written conclusion such as 'fit for export' or 'major defects found.' A report that only says 'good condition' is not worth paying for.