Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.

Before export, we perform a standard external wash and interior vacuuming to meet basic hygiene inspection requirements by customs. However, we do not engage in deceptive "refurbishments" (such as repainting large areas with cheap paint or using low-quality interior refurbishing agents) to preserve the vehicle's true physical condition for buyer assessment.

A professional pre-shipment inspection typically costs a small fraction of the vehicle price and routinely pays for itself. A thorough inspection covers: paint thickness measurement across 30+ points to map body repairs; structural assessment of pillars, rails and crossmembers for accident damage; engine and transmission operation; a full electronic scan for fault codes; suspension and underbody checks for leaks and rust; and, for EVs, battery SOH and thermal management performance. You receive a written report with photos before the car is loaded — if the car fails, you can stop the shipment or renegotiate. Skipping the inspection to save a small fee is the classic false economy in used car importing: discovering a problem after arrival is far more expensive than preventing it at origin.