Cross-border after-sales support mainly comes from three channels: 1. Contract terms: Reputable exporters commit in the sales contract to engine and gearbox coverage for 30 days after pickup, excluding wear-and-tear items. Get this in writing before paying. 2. Inspection report: The pre-shipment inspection report is your baseline. If the car arrives with problems that contradict the report (e.g., hidden accident damage not disclosed), you can file a claim against it. 3. Parts supply: For mainstream Chinese brands, spare parts channels exist in Russia, Central Asia, the Gulf, and Africa. Many exporters will help you source and ship parts after delivery. Practical tips: inspect the car on arrival and photograph everything; report any issue in writing within 48 hours; keep all shipping documents. Claims filed weeks later are hard to prove.

The headliner is considered an "irreversible interior component." If the edges are delaminated or there are deep, hard-to-clean dark water stains, it will directly lead to a downgrade in the interior grade, even if it does not affect driving. We will not use pins or low-quality glue for cosmetic repairs.

Typically you will need: 1. The commercial invoice and packing list from the seller; 2. The bill of lading issued by the shipping line; 3. The vehicle's export customs declaration; 4. The original registration certificate and a deregistration or transfer proof from China; 5. A certificate of origin if your country requires it; 6. Destination-specific documents, such as a pre-shipment inspection certificate (for example ECTN for West African ports). Requirements vary by country, so confirm the full list with your customs broker before shipment.