Body components (structural/reinforcing/panels) have accident-type damage; passive safety devices are defective; vehicle performance (including three-electric system) is degraded or remains performance-limited after repairs.
Accident inspection: main structure damaged, reinforcing parts damaged, panels undamaged, hinges normal; engine bay: key mechanical components normal; exterior: 2 replaced parts, 3 panel repairs, 3 paint repairs; interior: most functions normal, airbag normal, seatbelts normal, dashboard normal, instrument readings normal, lighting system normal; start-up inspection: main components normal; onboard tools: none.
To ensure the legal rights of both parties, the "International Used Car Sales Contract" we signed is in both Chinese and English. Generally, the contract is governed by Chinese law. All liabilities for breach of contract and force majeure clauses will be clearly defined in the contract.
We can purchase the hardware (diagnostic device) on your behalf. However, the original online diagnostic accounts (especially those involving anti-theft programming and module matching) have strict domestic IP location and real-name authentication restrictions, making it very difficult to log in stably from overseas for a long time, and we cannot guarantee technical support for this.
Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.
