We will remove the chassis guard to physically inspect the battery pack's lower shell for serious dents or scratches, and check for signs of mud or sand intrusion in the waterproof vent at the edge of the battery pack.

If there is a minor leak in the lines due to bumps, it is possible that the cooling may not work upon arrival. This is a normal physical loss. The cost of vacuuming, pressure testing, and recharging refrigerant at a local auto repair shop is low and is the buyer's responsibility.

If the delays are due to policy-related force majeure like customs system upgrades, or if our documentation errors lead to short shipments, all additional demurrage and storage fees incurred at ports within China will be borne by sellwellauto, and the buyer will not have to pay a cent.