Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

China does not have a single public accident database like CARFAX, but you can still verify history from several sources. First, ask the exporter for the insurance claim records (出险记录). Major repairs go through insurance, and the claim history shows the date, amount, and damaged parts. A car with large claim amounts (over half its value) is effectively a total loss rebuild. Second, check the vehicle's registration certificate (机动车登记证书) for transfer history — multiple transfers in a short period often follow an accident. Third, run a VIN check through commercial platforms (paid, around 20-50 RMB) which aggregate insurance, maintenance, and auction data. Cross-check everything against a physical inspection: paint thickness readings on structural points, weld quality under the seals, and underbody photos. If the records and the physical condition do not match, walk away or demand a large discount.

We understand that the power battery is the core asset of an EV. Before export, our technical team will use professional OBD diagnostic equipment to read the underlying data from the Battery Management System (BMS). We will provide you with a technical report that includes key indicators such as battery health percentage (SOH), cell pressure differences, and charge-discharge cycle counts. If the SOH is below our established export safety standard (usually above 80%, depending on the vehicle's age), the vehicle will be intercepted and not sent overseas.