Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

No, this is a serious customs violation. Complete vehicles (HS Code 8703) and auto parts (HS Code 8708, etc.) are subject to completely different import tax rates. Combining them on one invoice could lead to the invoice being returned by customs and may expose you to tax fraud accusations at the destination port.

This is a common issue with sea transport. If the vehicle is parked at a humid dock, the EPB can easily rust to the brake disc. In addition to testing its release before shipping, we try to ask dock workers to secure the wheels with chocks instead of fully engaging the electronic parking brake.