Start by checking the after-sales clause in your contract—reputable exporters typically offer 3-12 months of parts support. The usual process: send the exporter a fault description with photos or a short video, plus your VIN and contract number. They will confirm whether it is a warranty case or a paid parts order. For warranty claims, common resolutions are free parts shipped with your next container, or a credit/refund for parts you source locally. Keep all communication in writing. To avoid long waits, ask for the OE part numbers in advance and check whether local dealers stock the same components—many Chinese brands share suppliers. Ordering common wear parts (filters, brake pads) together with the car shipment is the cheapest option by far.

The headliner is considered an "irreversible interior component." If the edges are delaminated or there are deep, hard-to-clean dark water stains, it will directly lead to a downgrade in the interior grade, even if it does not affect driving. We will not use pins or low-quality glue for cosmetic repairs.

Under CIF terms, the beneficiary of the insurance policy will be endorsed to the buyer. Once the claim is successful, the insurance company's foreign currency compensation will be directly deposited into the buyer's designated overseas company or personal account.