Cross-border after-sales support mainly comes from three channels: 1. Contract terms: Reputable exporters commit in the sales contract to engine and gearbox coverage for 30 days after pickup, excluding wear-and-tear items. Get this in writing before paying. 2. Inspection report: The pre-shipment inspection report is your baseline. If the car arrives with problems that contradict the report (e.g., hidden accident damage not disclosed), you can file a claim against it. 3. Parts supply: For mainstream Chinese brands, spare parts channels exist in Russia, Central Asia, the Gulf, and Africa. Many exporters will help you source and ship parts after delivery. Practical tips: inspect the car on arrival and photograph everything; report any issue in writing within 48 hours; keep all shipping documents. Claims filed weeks later are hard to prove.

It depends on the brand, so verify before buying: 1. OTA updates: most newer Chinese EVs update over the air, but some brands tie updates to the region of registration—an exported car may stop receiving them or stay on China firmware. 2. Companion apps: functions like remote climate, charging status, and location often require a Chinese phone number or mainland server access; abroad they may work partially or not at all. 3. Language and units: check the infotainment can switch to your language and your units (miles/km). Ask the exporter to demonstrate the app functions live on video before purchase, and get written confirmation of what will work after export. For the battery, request an SOH (state of health) report—battery replacement is far costlier than any software limitation.

Most basic maintenance reminder lights (like for changing the air conditioning filter) can be manually cleared using a combination of steering wheel buttons or through the engineering mode on the central control screen. We will provide internal guidance manuals for these hidden operations to our B2B clients.