Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.
1) Verify the company: business license, export track record, and a live video call where they show the actual car and its VIN. 2) Hire an independent pre-shipment inspection. 3) Sign a contract stating the VIN, specs, price, Incoterm, and refund conditions. 4) Pay a 20–30% deposit by bank transfer only after the contract is signed — never the full amount, and never to a personal account. 5) After the inspection passes, pay the balance against a copy of the bill of lading. 6) Track the shipment and prepare import documents. 7) Inspect the car on arrival before releasing any final documents. Each step is a checkpoint. Don't let the seller rush you past one.
Common charges beyond the car price: pre-shipment inspection fee, inland trucking from the car's city to the port, export customs clearance, documentation fee, terminal handling charges (THC), certificate fees, and markups hidden inside the freight quote. How to protect yourself: ask for an itemized quotation with each charge listed separately; compare 2-3 exporters, because a very low car price is often offset by inflated fees; confirm which costs are included up to the port of loading and which you pay at destination; agree in writing on the payment currency and the exchange rate date. Your total budget should be: car price + export fees + freight + insurance + destination port charges + import duties and taxes.
