Absolutely not. The aging and cracking of rubber parts are inevitable over time and are a normal manifestation of vehicle depreciation. Our compensation only covers sudden and catastrophic mechanical failures, such as engine cylinder scoring or transmission gear breakage.

Rules differ by country. Many markets limit the age of imported used cars (commonly 3-5 years), require left-hand drive, and set minimum emission standards such as Euro 4, 5 or 6. Some regions additionally require a local conformity certificate before the car arrives. Practical steps before any deposit: check your customs authority's official website, or spend 20 minutes with a local customs broker who imports vehicles regularly; give the exporter your country's requirements and the VIN, and ask for proof of the car's emission level (China's standards map roughly to Euro equivalents); confirm the exact model was legally exportable from China. A short verification call at the start can prevent the car being refused entry — or impounded — months later.

Most basic maintenance reminder lights (like for changing the air conditioning filter) can be manually cleared using a combination of steering wheel buttons or through the engineering mode on the central control screen. We will provide internal guidance manuals for these hidden operations to our B2B clients.