Customs clearance at destination is usually handled by a licensed customs broker, not the exporter. You can hire one yourself or use a broker recommended by your shipping agent. The typical flow: your broker files the import declaration using the documents the exporter must provide — the commercial invoice, packing list, bill of lading, and the certificate of origin. Depending on your country's rules, you will also need to pay import duty, VAT or sales tax, and any excise or environmental levies before the car is released. Things that commonly delay clearance: mismatched VIN numbers between documents, missing pre-shipment inspection certificates (required in some African and Middle Eastern countries), or non-compliance with your country's used-car import age limits. Budget 3–10 working days for clearance after the vessel arrives, plus storage fees if documents are incomplete. Tip: send all documents to your broker for review before the ship departs China — fixing errors at origin is much cheaper than demurrage at destination.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

The purchase price is only part of your total landed cost. Plan for these items: - Inland transport in China: moving the car from the seller's city to the export port, plus transfer and inspection fees. - Export fees: customs declaration, port handling, and terminal charges. Ask for an FOB (Free On Board) quote so these are included. - Ocean freight: RoRo (roll-on/roll-off) is cheapest for regular cars, but EVs often require special containers or dedicated EV shipping due to battery regulations, which costs more. - Insurance: marine cargo insurance, typically 1-3% of the car's value. - Import side: import duty, VAT or sales tax, customs brokerage, port charges at destination, and any homologation or compliance testing fees. As a rule of thumb, add 25-40% on top of the FOB price for a realistic landed-cost estimate, depending on your country's tax rates. Get a written breakdown from both your supplier and a customs broker before committing.