Odors are difficult to convey through images, so our quality inspectors conduct subjective smell assessments and record them. For vehicles with severe smoke or mold odors, if deep ozone sterilization is ineffective, we will downgrade the vehicle and mark the report with a red "Odor Warning" at the top.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

A typical payment structure looks like this: 1. Deposit: 10-30% after you confirm the car and price, often to reserve the vehicle and start the inspection. 2. Balance: paid after you approve the inspection report, but before or at shipment. A common safeguard is paying against a copy of the bill of lading, with telex release of the original B/L after funds arrive. 3. Never send 100% upfront to a new supplier. Use traceable methods (T/T bank transfer to a corporate account matching the company name, or escrow for first orders) and keep every agreement in writing. 4. Timeline: quote within days, inspection 3-7 days, booking and loading 1-2 weeks, ocean transit 3-6 weeks, customs clearance 3-10 days. Red flags: personal bank accounts, pressure to skip inspection, prices far below market.