Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

A typical transaction has six steps. 1. Selection: you confirm the vehicle through photos, a video walkaround, an inspection report and the VIN. 2. Deposit: most exporters ask 20%-30% to reserve the car. Pay by bank transfer to the company's corporate account, never a personal one. 3. Inspection: an independent pre-shipment inspection verifies the condition; you receive the report before paying the balance. 4. Balance payment: usually due before loading. Request the booking confirmation and container number. 5. Shipping: the exporter sends you the draft bill of lading for checking, then the original documents by courier. 6. Arrival: you clear customs with the invoice, C/O, B/L and inspection certificate, then register the vehicle. Total timeline is usually 2-6 weeks. Use payment methods with recourse (T/T or escrow) and keep every contract and receipt.

The technician will check the production date codes and brand logos in the lower left corner of all the car's glass (including the windshield, four doors, and rear window) to see if they match the vehicle's factory date on the nameplate. If any glass is found to have a date later than the vehicle's production date, it will be recorded as evidence of a "previous damage replacement."