If the delays are due to policy-related force majeure like customs system upgrades, or if our documentation errors lead to short shipments, all additional demurrage and storage fees incurred at ports within China will be borne by sellwellauto, and the buyer will not have to pay a cent.

If your market is in extremely cold regions (like Russia or Northern Europe), we strongly recommend purchasing ternary lithium (NMC) models equipped with heat pump air conditioning. The range achievement rate of used LFP batteries typically plummets at minus 15 degrees, and we will alert you accordingly.

Internal logistics scheduling uses GPS, but direct access accounts are not open to the public. We implement a "node reporting system": our customer service will proactively send you on-site photos with watermarks at three key points: when the vehicle is loaded onto the trailer, when it arrives at the port for storage, and when customs clearance is completed.