Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

It's extremely difficult. Unauthorized modifications can lead to module current overload protection, resulting in a lock. In China, you need to use the factory online engineer account to reprogram it. It's basically impossible to perform online decoding overseas. We strongly warn against blind electrical modifications on modern integrated circuit vehicles.

Chinese customs strictly prohibits the export of assembled or cut vehicles that meet mandatory scrapping standards. Since our pre-inspection is very strict, this situation is highly unlikely. However, if the vehicle is detained and returned by customs due to a policy misjudgment, we will fully refund your deposit without interest, ensuring you bear no policy risk.