As long as the scratches do not damage the aluminum battery pack casing and do not cause structural dents in the crash beam, we will document it in the inspection report as "Surface Scuff" and no replacement will be made.

Yes, but you must provide a legally certified Power of Attorney (POA) authenticated by your country's notary or embassy. Contracts signed without legal authorization will not be recognized by our Ministry of Justice.

Because it's not a one-time transaction. Only by ensuring compliance checks, improving after-sales service, and providing parts can a good reputation be established, leading to repeat purchases and long-term cooperation.