For dealers who purchase the same brand models in bulk over a long term, we can coordinate senior technicians domestically to offer paid, regular Zoom video technical Q&A to resolve the issues you encounter locally.

Plan for roughly 25-40% on top of the vehicle price. The main items are: 1. Pre-purchase: deposit (10-30%), third-party inspection fee (100-300 USD). 2. In China: inland trucking to the port, export declaration fees. 3. Shipping: ocean freight (container 20ft usually 1,500-4,000 USD depending on destination), marine insurance (about 0.3-0.5% of car value). 4. In your country: customs duty, VAT/GST, port handling and storage, customs broker, quarantine or pre-shipment inspection if required, registration and plates. Always ask the exporter for an itemized landed-cost estimate for your specific port before paying the deposit, and confirm which Incoterm the quote is based on (FOB, CIF or DDP makes a big difference).

Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.