Cross-border after-sales support mainly comes from three channels: 1. Contract terms: Reputable exporters commit in the sales contract to engine and gearbox coverage for 30 days after pickup, excluding wear-and-tear items. Get this in writing before paying. 2. Inspection report: The pre-shipment inspection report is your baseline. If the car arrives with problems that contradict the report (e.g., hidden accident damage not disclosed), you can file a claim against it. 3. Parts supply: For mainstream Chinese brands, spare parts channels exist in Russia, Central Asia, the Gulf, and Africa. Many exporters will help you source and ship parts after delivery. Practical tips: inspect the car on arrival and photograph everything; report any issue in writing within 48 hours; keep all shipping documents. Claims filed weeks later are hard to prove.

Start with the paperwork: the vehicle registration certificate lists every ownership transfer, and the service book plus dealer maintenance records help confirm mileage. For digital verification, ask the seller for a live video walkaround plus a diagnostic scan report showing the ECU-recorded mileage, which is hard to manipulate. For EVs, request a battery state-of-health (SOH) report — it reveals real usage patterns far better than the odometer. Finally, a pre-shipment inspection by a third party should include structural checks (pillars, chassis rails) to rule out accident repairs. Build "no major accident, no flood or fire damage" into your purchase contract with a refund clause if the inspection contradicts it.

Air suspension is very delicate. If, after the vehicle has been stationary for about 12 hours, the height on one side of the vehicle drops more than 1.5 cm when measured from the wheel arch to the tire, we will determine that there is a slight air leak in the air spring or distribution valve on that side and warn you of the high subsequent repair costs.