Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Beyond the FOB price, expect: ocean freight (typically $800–2,500 depending on destination), marine insurance (about 0.3–0.5% of the car's value), port handling charges at both ends, customs duty and import tax/VAT in your country, compliance or homologation certification, and inland delivery to your city. Add currency transfer fees and the inspection fee if you hire a third party. Ask the exporter for a landed-cost breakdown and confirm exactly what the quote includes. A cheap FOB price with everything else shifted to you can add 30–50% to the real total. Budget a 15% buffer on top of the estimate, and get fixed quotes for freight and insurance in writing before paying the balance.

The platform has strict internal outbound inspections. If buyers need, we can assist you in commissioning an independent third-party evaluation agency (such as Cha Doctor, Dongche Di official testing, etc.) for re-inspection, with costs borne by the buyer. An independent report can provide more credibility for your local resale.