As long as the scratches do not damage the aluminum battery pack casing and do not cause structural dents in the crash beam, we will document it in the inspection report as "Surface Scuff" and no replacement will be made.

We use two steps: 1. Insert a medical-grade endoscope through the spark plug hole to visually inspect cylinder wall scratches and carbon buildup on the piston top; 2. Extract an engine oil sample to check for large metal debris or emulsification (caused by coolant leakage).

The storage area at the roll-on/roll-off terminal is entirely outdoors, which is standard practice at ports worldwide. During the few days vehicles wait to be loaded, they will inevitably be exposed to sun and rain and accumulate dust. We will not provide custom car covers as this would significantly hinder the efficiency of dock workers moving vehicles.