It rarely happens, but there is a clear mechanism. If the transaction is canceled due to our reasons (such as the vehicle being suddenly seized by judicial authorities during the transfer), we will refund the full deposit you have paid and provide additional compensation according to the penalty clauses in the contract.

The standard set: commercial invoice, packing list, bill of lading, export customs declaration, certificate of origin, and a copy of the vehicle title/registration. How to verify: the bill of lading number should be trackable on the shipping line's website; the certificate of origin is verifiable through CCPIT's online system; and the VIN must match across all documents, the inspection report, and the car itself. Ask for scans of everything before paying the balance, and have a freight forwarder review the set. Mismatched VINs, missing title copies, or vague promises that "documents will follow" are red flags worth pausing the deal over.

The storage area at the roll-on/roll-off terminal is entirely outdoors, which is standard practice at ports worldwide. During the few days vehicles wait to be loaded, they will inevitably be exposed to sun and rain and accumulate dust. We will not provide custom car covers as this would significantly hinder the efficiency of dock workers moving vehicles.