Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.

Unfortunately, cross-border used cars are not covered by the manufacturer's free recall. If a physical recall occurs involving safety issues (like brake pump defects), we will notify you and offer improved new batch parts at cost price, but you will need to cover the labor costs for the replacement.

Odometer fraud exists everywhere, but cross-checking several data points makes it hard to fake: 1) Maintenance records: ask for service history with mileage entries. Gaps or resets are red flags. 2) Tire wear: a car showing 30,000 km should not have nearly bald tires. Compare tread depth against the claimed mileage. 3) Pedals, steering wheel, and seat bolsters: heavy wear on these with low odometer readings is a classic mismatch. 4) Diagnostic scan: request an OBD readout. Many control modules store mileage data internally — if the ECU shows 120,000 km while the dash shows 40,000, you have your answer. 5) Vehicle history report: in China, apps and platforms can pull insurance claim records and registration history, which often reveal the true mileage trail. Always request a live video showing the odometer with the engine running, and have the number written into your contract.