A typical safe flow looks like this: 1. Sourcing: you pick a car from listings; the exporter confirms availability, sends photos, video and a condition report. 2. Contract: a written sales contract stating VIN, price, included costs, inspection standards and delivery terms (FOB or CIF). 3. Deposit: usually 10–30% after you or a third party verify the car. Pay to a company account, never personal. 4. Inspection: independent pre-shipment inspection; you approve the report before shipping. 5. Balance payment: due before shipment, against copy of the bill of lading. 6. Shipping and documents: exporter sends original documents by courier; you track the vessel. 7. Arrival: your customs agent clears the car, you pay duties and collect it. Timeline: typically 3–8 weeks from deposit to arrival, depending on route. Any exporter pushing for 100% upfront payment should be treated as a red flag.

It rarely happens, but there is a clear mechanism. If the transaction is canceled due to our reasons (such as the vehicle being suddenly seized by judicial authorities during the transfer), we will refund the full deposit you have paid and provide additional compensation according to the penalty clauses in the contract.

Definitely. Lifting the chassis is a mandatory part of our standards. The report will specifically show whether there are oil stains on the front and rear shock absorber cylinders, if the rubber boots of the lower control arm ball joints are torn, and if the steering tie rods are loose or deformed.