This is a typical case of "secondary damage caused by unprofessional rescue." Many hybrid vehicles require access to "maintenance mode" via engineering computers to allow the water pump to run at full speed for exhaust. We do not bear any moral or financial responsibility for cylinder damage caused by local technicians' misoperation.

It depends on the situation. If the video inspection reveals significant mechanical faults or structural damage not disclosed in the inspection report, the deposit will be refunded 100% unconditionally; however, if the buyer defaults for subjective reasons (such as suddenly not liking the color or financial issues), the deposit will be retained as compensation for taking the vehicle off the market.

Ask for a specific set of photos and video taken with the car on a lift — generic walk-around videos will not show what matters. Request close-ups of: the sills (rocker panels) on both sides, front and rear subframes, suspension mounting points, brake lines, and the floor pan under the carpets. Surface rust on bolts is normal; bubbling paint, flaking metal or fresh undercoat sprayed over corrosion are warning signs. Also check for flood damage, a common hidden problem: look at the spare wheel well for water marks or mud, pull up the trunk carpet, and check the seat rails and seat belt buckles for rust or silt. A musty smell reported by the inspector is a red flag. A trustworthy exporter will provide a lift inspection report listing measured paint thickness on structural areas. If they refuse to put the car on a lift, treat that as an answer in itself.