For dealers who purchase the same brand models in bulk over a long term, we can coordinate senior technicians domestically to offer paid, regular Zoom video technical Q&A to resolve the issues you encounter locally.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

It depends on the car's value, type and destination. RORO means the car is driven onto the vessel and secured on deck or in the hull. It is usually cheaper per car and does not involve container packing fees. The downside: the car sits exposed to salt air for weeks, and RORO service is limited to ports with dedicated terminals. Container shipping (one 20ft or 40ft container per 1-2 cars) costs more but gives much better protection. It is strongly recommended for electric vehicles (battery safety regulations), luxury cars, and vehicles going on long voyages or rough sea routes. Practical tips: whichever method you choose, ask for the car to be shipped with a full battery charge disconnected at the terminals, tire pressures adjusted, and a condition report with photos signed at loading. For EVs, confirm the shipping line accepts used electric vehicles and what state-of-charge limits apply.