No, we are not responsible. The high salt and humidity of the marine environment do have an impact on the chassis surface. We recommend buyers in tropical islands or countries that use salt for winter snow removal to perform a thorough chassis anti-rust spray locally immediately after the vehicle arrives.

Vetting takes a day and can save you thousands. Work through this checklist. Verify the business: ask for the company registration number and check it on China's National Enterprise Credit Information system or a commercial registry tool. Confirm the registered address matches where they claim to operate, and that their business scope includes vehicle export. Check export credentials: they must hold a used-vehicle export license issued by Chinese commerce authorities. Ask for the license and a recent export declaration showing they actually ship cars. Test their knowledge: a real exporter answers detailed questions about your destination country's import rules (age limits, left/right-hand drive, emission standards) without hesitation. Vague answers about your own country's requirements are a red flag. Structure payments safely: small deposit (10-20%), balance only against inspection reports and shipping documents, ideally through a payment method with recourse. Refuse full prepayment by irreversible transfer—no legitimate exporter requires it.

Start by checking the after-sales clause in your contract—reputable exporters typically offer 3-12 months of parts support. The usual process: send the exporter a fault description with photos or a short video, plus your VIN and contract number. They will confirm whether it is a warranty case or a paid parts order. For warranty claims, common resolutions are free parts shipped with your next container, or a credit/refund for parts you source locally. Keep all communication in writing. To avoid long waits, ask for the OE part numbers in advance and check whether local dealers stock the same components—many Chinese brands share suppliers. Ordering common wear parts (filters, brake pads) together with the car shipment is the cheapest option by far.