Ask for a specific set of photos and video taken with the car on a lift — generic walk-around videos will not show what matters. Request close-ups of: the sills (rocker panels) on both sides, front and rear subframes, suspension mounting points, brake lines, and the floor pan under the carpets. Surface rust on bolts is normal; bubbling paint, flaking metal or fresh undercoat sprayed over corrosion are warning signs. Also check for flood damage, a common hidden problem: look at the spare wheel well for water marks or mud, pull up the trunk carpet, and check the seat rails and seat belt buckles for rust or silt. A musty smell reported by the inspector is a red flag. A trustworthy exporter will provide a lift inspection report listing measured paint thickness on structural areas. If they refuse to put the car on a lift, treat that as an answer in itself.

State of Health (SOH) tells you how much of the original battery capacity remains. Here's how to use it. Reading the report: SOH is usually shown as a percentage of original capacity. A car at 90% SOH retains roughly 90% of its original range. Also check for cell imbalance (voltage spread between modules)—a low SOH with balanced cells is often fine, but high imbalance causes sudden range drops and charging problems. Acceptable thresholds: for a car under 3 years old, expect 90%+ SOH. For 3-5 years, 85-90% is normal. Below 80% SOH, the battery may soon need replacement—replacement costs can exceed the car's value, so negotiate hard or walk away. How to verify: don't trust a screenshot. Ask for a live screen recording of the diagnostic app (like the brand's official tool) starting from the car's VIN page. Cross-check the fast-charging curve: a healthy battery charges at near-peak rate up to 60-70%; a degraded one tapers early. Finally, remember that hot climates degrade batteries faster—if the car spent its life in southern China, scrutinize SOH more carefully.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.