Once the car is loaded, the exporter (or freight forwarder) should send you a booking confirmation and, after departure, the Bill of Lading (B/L). The B/L is the key document: it shows the shipper, consignee, vessel, ports, and usually the VIN and container number. You can track the vessel on the shipping line's website using the B/L number or container number, or through third-party trackers like MarineTraffic. As the shipment approaches, the agent at destination issues an Arrival Notice. To collect the car you will typically need the original B/L (or a telex release/e-release), the arrival notice, your ID, and customs clearance paperwork. Check the B/L carefully as soon as you receive it—VIN, container number, and your name must be exactly right, because correcting a B/L mid-voyage is slow and expensive.

The "usage type" section on the vehicle registration certificate has legal validity. Any vehicle that changes from "commercial" to "non-commercial" has a usage intensity far exceeding that of personal vehicles, and we will label these prominently. Such vehicles are usually cheaper but have more severe mechanical wear.

Under FOB or CIF terms, all risks before crossing the ship's rail are borne by the seller (us). For minor scratches, we will provide a price discount based on the damage assessment; for serious damage, we will immediately terminate the vehicle delivery, refund the full amount, or replace it with a vehicle of equivalent configuration.