Act fast and follow the paper trail you built before buying. First, document everything immediately: take photos and videos of the fault, note the date of arrival and the odometer reading. Most exporters offer a commercial warranty window (typically 15-30 days after arrival) for major components like the engine, transmission and high-voltage battery. Contact the exporter in writing with the evidence, referencing your contract's warranty clause. For minor issues, a common arrangement is that they air-freight the spare part to you or reimburse a capped repair amount at a local workshop. To protect yourself before purchase: get the warranty terms written into the sales contract, including response time, what is covered, and how parts compensation is calculated. Also ask which fast-wearing parts (brake pads, filters, wipers) they recommend buying together with the car, so you are not stuck waiting for a small part from overseas.

Ask the exporter for a paint thickness gauge report, or request a live video where they measure the car in front of you. What to look for: · Factory paint on most Chinese cars measures 80–120 microns. Readings above 150–200 microns on a panel usually mean repainting; above 300 microns often means body filler (putty) underneath. · Inconsistent readings between panels (e.g., left door 95µm, right door 180µm) suggest the right side was repaired. · Check gaps between panels (doors, hood, trunk). Uneven gaps or misaligned headlights/bumper clips point to past collision repairs. · Look for overspray on rubber seals, plastic trim, or inside door jambs — a clear sign of repainting. · Check bolt heads on fenders, doors, and hood. Wrench marks or fresh paint over bolts mean the panel was removed. Combine these checks with an OBD scan for airbag or crash-related fault codes. Any repainting should be declared by the seller; if discovered undeclared, you have grounds to renegotiate or reject the car.

This is one of the most common post-export surprises, so verify before buying. OTA updates: most Chinese brands push updates to cars registered on domestic servers. Many exported cars continue receiving updates normally, but some brands restrict updates by VIN region once the car leaves China. Ask the seller to confirm the update history and whether the brand officially supports your destination region. Some grey-import cars are stuck on the firmware version they left with. Companion apps: the factory app usually requires a Chinese phone number and a domestic account. After export, remote functions (preconditioning, charging status, location) often stop working or require workarounds. Some owners re-register via third-party services, but this is unofficial and can break at any time. Practical advice: before purchase, get the seller to show a screenshot of the car's current software version and connected services status. Factor in that you may lose remote features permanently, and check whether local dealers or independent shops can perform diagnostics and updates without the official app.