Under FOB or CIF terms, all risks before crossing the ship's rail are borne by the seller (us). For minor scratches, we will provide a price discount based on the damage assessment; for serious damage, we will immediately terminate the vehicle delivery, refund the full amount, or replace it with a vehicle of equivalent configuration.

International wire transfers generally follow "shared (SHA)" or "sender pays all (OUR)" principles. To ensure we receive the full remaining payment to release the bill of lading, we require all buyers to choose the "OUR" option when remitting, covering all intermediary bank fees.

Most basic maintenance reminder lights (like for changing the air conditioning filter) can be manually cleared using a combination of steering wheel buttons or through the engineering mode on the central control screen. We will provide internal guidance manuals for these hidden operations to our B2B clients.