Under FOB or CIF terms, all risks before crossing the ship's rail are borne by the seller (us). For minor scratches, we will provide a price discount based on the damage assessment; for serious damage, we will immediately terminate the vehicle delivery, refund the full amount, or replace it with a vehicle of equivalent configuration.

4S dealership records are directly connected to the manufacturer's database, making the data hard to tamper with and the most reliable, with original parts guaranteed; third-party repair shops usually are not connected, making their data unverifiable. Therefore, we only consider the connected records from 4S dealerships as valid historical documentation.

Yes. If your country (such as Chile, Peru, ASEAN countries, etc.) has signed a bilateral free trade agreement with China, our documentation center will apply to Chinese customs or the trade promotion agency for specific versions of the certificate of origin (such as Form E, Form F, etc.), which can help you legally apply for significant tariff reductions at the destination port.