Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

As long as you provide us with a genuine and valid bank SWIFT MT103 wire transfer message (receipt) within the payment deadline specified in the contract, we will reserve the vehicle and continue with the port operations, even if the funds are held up in the intermediary bank for several days.

Absolutely not. The U.S. DOT and EPA have strict import restrictions on non-compliant vehicles. Any Chinese used car that is not 25 years old and not produced to U.S. standards will face mandatory crushing and destruction upon arrival at U.S. ports. We directly reject such non-compliant orders.