If your remitting bank requires verification of the transaction's authenticity, we will promptly provide: a commercial invoice (PI) signed and stamped by both parties, a scanned copy of the vehicle purchase contract, and our legal export enterprise registration certificate from the Ministry of Commerce in China.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

As the importer, you mainly need to bear the following costs at the destination port: import duties, VAT or GST, terminal handling charges, local customs clearance fees, and inland logistics costs from the port to your company. Please consult your local customs broker before placing an order to accurately calculate the total landing costs.