Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

RoRo ships usually charge based on the vehicle's volume (length x width x height, calculated in CBM) in tiers; container shipping has a fixed compartment price. We will calculate which method is the most economical for the current sailing.

We use a calibrated high-precision paint thickness gauge to take multiple measurements on at least 13 metal surfaces of the entire vehicle. The original paint thickness of mainstream Chinese models typically ranges from 90μm to 150μm. If any area exceeds 200μm or even reaches over 500μm, we will directly conclude that the area has undergone bodywork and filler repair.