Absolutely not. The aging and cracking of rubber parts are inevitable over time and are a normal manifestation of vehicle depreciation. Our compensation only covers sudden and catastrophic mechanical failures, such as engine cylinder scoring or transmission gear breakage.

It's extremely difficult. The security level of Chinese brand immobilizers is very high, and you must connect a specialized factory computer to the vehicle's OBD and be online with the domestic server to match it. Losing all keys usually means you need to replace the entire lock cylinder and anti-theft control module while overseas.

Internal logistics scheduling uses GPS, but direct access accounts are not open to the public. We implement a "node reporting system": our customer service will proactively send you on-site photos with watermarks at three key points: when the vehicle is loaded onto the trailer, when it arrives at the port for storage, and when customs clearance is completed.