Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.

Start by asking the seller for a photo of the full vehicle registration certificate. Check that the registered owner matches the seller's company name. Any change of ownership should appear with a transfer stamp and date. Second, request a lien check. In China, vehicle mortgages are registered with the vehicle management office. A clean certificate shows no mortgage registration; if one exists, the car cannot be legally exported until the loan is settled and the lien released. Third, verify there are no unpaid traffic fines and no gaps in compulsory insurance, since these can block export clearance. Ask the platform to include a title verification step in the transaction flow, and only pay the balance after the title transfer to the export company is confirmed.

After receiving the final payment, we will send you the complete set of original customs clearance documents via DHL or FedEx, which typically includes: - Bill of Lading (B/L) - Commercial Invoice - Packing List - Certificate of Origin (CO) - Used Vehicle Export License issued by the Ministry of Commerce of China Note: If your local customs requires additional documents (such as VIN consistency certificate), please inform us in advance before shipping.