Interior assessment is divided into three core areas: the driver's high-frequency contact area (steering wheel, gear shift, edge of the driver's seat), central control button area, and rear seats and ceiling. The natural sheen of leather surfaces (patina) is normal; however, any physical damage (such as leather tearing, fabric burn holes, or plastic breakage) will be classified as "structural interior damage" and clearly marked.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

The storage area at the roll-on/roll-off terminal is entirely outdoors, which is standard practice at ports worldwide. During the few days vehicles wait to be loaded, they will inevitably be exposed to sun and rain and accumulate dust. We will not provide custom car covers as this would significantly hinder the efficiency of dock workers moving vehicles.