Our standard holding period is 3 business days after the deposit is paid (based on the timestamp of the payment slip). The domestic used car market in China moves very quickly, and if we do not receive the bank message confirming the deposit within the specified time, the system will automatically release the hold, and the vehicle will be re-listed for public sale.

Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.

Unauthorized personnel are prohibited from entering and taking photos inside the roll-on/roll-off ship, but we will provide photos of the vehicles parked in the loading area with the ship in the background. The bill of lading marked "Shipped on board" with the date is the most essential legal proof of loading.