Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

Chinese customs strictly prohibits the export of assembled or cut vehicles that meet mandatory scrapping standards. Since our pre-inspection is very strict, this situation is highly unlikely. However, if the vehicle is detained and returned by customs due to a policy misjudgment, we will fully refund your deposit without interest, ensuring you bear no policy risk.

No, it does not. International shipping (especially RoRo) usually takes 30 to 60 days, during which the vehicle is stationary. A dead 12V battery, natural tire pressure loss, and even wiper aging due to temperature differences are all reasonable physical wear during long-distance transport. We strongly recommend that overseas buyers bring a portable jump starter and an air pump when picking up their vehicles at the port.