For dealers who purchase the same brand models in bulk over a long term, we can coordinate senior technicians domestically to offer paid, regular Zoom video technical Q&A to resolve the issues you encounter locally.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Always rely on the original factory network data from the 4S store. Third-party platforms may have delays or errors when capturing data (such as incorrect VIN entry). In case of a conflict, we rely on physical verification of the actual vehicle to resolve the data discrepancies.