Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

If General Average is triggered, all cargo owners must share the rescue costs. If you purchased marine insurance with a "General Average included" clause under CIF terms through us, the insurance company will cover this high shared cost for you; if you are an uninsured FOB buyer, you will need to pay it yourself.

Used cars are classified under HS heading 8703 (motor vehicles for transport of persons), with the last four digits determined by engine type and size. Gasoline cars usually fall in 8703.21–8703.80 depending on displacement; pure EVs fall under 8703.80; hybrids have their own subheadings. The duty amount depends on your country's tariff schedule: 1. Most countries charge duty on the CIF value (car price + freight + insurance), not the FOB price. 2. Many developing markets levy higher duties on used vehicles than new ones, and some add a surcharge based on age — older cars can cost significantly more to clear. 3. After duty, you typically pay VAT/GST on the CIF + duty total, plus port and customs fees. Practical tips: ask your exporter to state the exact HS code on the commercial invoice and confirm it with a local customs broker before shipping. A wrong code can trigger reclassification, penalties, or delays. Also budget for any excise tax tied to engine capacity — in several markets a 2.5L car clears far cheaper than a 3.5L one.