Unfortunately, cross-border used cars are not covered by the manufacturer's free recall. If a physical recall occurs involving safety issues (like brake pump defects), we will notify you and offer improved new batch parts at cost price, but you will need to cover the labor costs for the replacement.
We mainly collaborate with professional organizations certified by China's national CMA (Certification of Inspection and Testing Institutions). If you need the highest level of international endorsement, we can arrange for independent inspection agencies like SGS or TÜV to conduct Pre-Shipment Inspections (PSI) before loading at the port.
Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.
