Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.

Both are common, and the right choice depends on budget and destination: 1. Container shipping (20ft/40ft): The car is sealed inside a container, offering better protection and allowing you to load spare parts inside the car. Typical cost from Shanghai to major world ports: $1,500-$3,000 per car. Best for long distances and high-value vehicles. 2. RoRo (roll-on/roll-off): The car is driven onto the ship and secured on deck. Cheaper ($800-$1,800 to most ports) and faster to load, but exposed to weather and port handling. Not all routes offer RoRo service. Transit time examples: to the Gulf 15-25 days, to West Africa 30-45 days, to Latin America 25-40 days, to Europe 20-35 days. Ask your exporter which option serves your destination port, and always insure the shipment for full value.

No, it is absolutely impossible to get a refund. Not only will there be no refund, but if the proceeds from the port auction of the abandoned cargo are insufficient to cover the exorbitant demurrage and disposal fees, the shipping company and customs will still pursue you (the bill of lading recipient) for the remaining debt through international legal proceedings.