Start by checking the after-sales clause in your contract—reputable exporters typically offer 3-12 months of parts support. The usual process: send the exporter a fault description with photos or a short video, plus your VIN and contract number. They will confirm whether it is a warranty case or a paid parts order. For warranty claims, common resolutions are free parts shipped with your next container, or a credit/refund for parts you source locally. Keep all communication in writing. To avoid long waits, ask for the OE part numbers in advance and check whether local dealers stock the same components—many Chinese brands share suppliers. Ordering common wear parts (filters, brake pads) together with the car shipment is the cheapest option by far.

Heavy-use vehicles often look clean in photos but show specific wear patterns. Here's what to check: 1. Rear sag and suspension: ask for a side-profile photo of the car on level ground. If the rear sits noticeably lower than the front, the rear springs or shocks may be worn from constant heavy loads. Compare with factory ride height specs. 2. Pedal and seat wear: accelerator and brake pedals with polished metal patches, and a driver's seat bolster that is flattened or cracked, indicate high mileage or intensive commercial use — even if the odometer says otherwise. 3. Hitch and tow bar marks: check the rear bumper area in close-up photos for scratches, bolt holes, or a removed tow bar mount. Ask the seller directly whether the car ever towed. 4. Underbody and frame: request underbody photos. Look for bent or scraped crossmembers, fresh undercoating hiding damage, or uneven tire wear across the rear axle. 5. Data check: many ride-hailing cars in China have records in maintenance databases — a professional inspection agency can flag cars with commercial fleet history. If the seller refuses underbody or close-up photos, treat it as a warning sign and consider another vehicle.

Our freight rate quotes have a clear validity period. If the buyer delays the deposit payment and misses the scheduled price lock, the GRI (General Rate Increase) charged by the shipping company must be fully covered by the buyer before booking and loading can be arranged.