Because it's not a one-time transaction. Only by ensuring compliance checks, improving after-sales service, and providing parts can a good reputation be established, leading to repeat purchases and long-term cooperation.

RoRo (roll-on/roll-off): the cheapest per car for running vehicles. Cars are driven onto the vessel and secured on decks. Transit to major ports (Jebel Ali, Rotterdam, Karachi) takes 15 to 35 days. Downside: cars are exposed to weather and salt air, and minor handling scratches happen occasionally. Container (20ft/40ft): one 40ft high-cube fits one car with parts, or two small cars with racking. Cost is higher than RoRo but cars are sealed and protected. Best for high-value vehicles, EVs (battery safety rules often require container), or when shipping spare parts together. Flat rack: for oversized vehicles (trucks, buses, modified cars). Priced per dimensions. Practical advice: for a standard used car to a port with RoRo service, choose RoRo and add marine insurance (0.3%–0.8% of value). If your destination lacks RoRo calls or you ship an EV, use a container. Always get the booking confirmation and bill of lading copy before paying the final balance.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.