Many connected features are tied to the car's original market. Start with the basics: the infotainment language, navigation maps and voice assistant may only support Chinese, and some systems require a local SIM or account that cannot be transferred to overseas owners. For driver-assistance systems, check whether the model relies on hardware that works without Chinese map data. Lane keeping and adaptive cruise usually work abroad, but map-dependent features like highway pilot may not. Ask the seller to test each key function on video before shipment: boot-up, touchscreen response, app connectivity and over-the-air update status. Also confirm the battery management system and motor controllers have no region locks. Get written confirmation that the features you are paying for are functional in your destination country, and keep that document with the purchase contract.

We use quantitative standards. Minor scratches less than 3 cm that do not reach the base coat (which can be polished) are considered normal wear; scratches over 3 cm deep to the base coat or dents larger than 2 cm in diameter will be highlighted in the inspection report's "Appearance Defect Distribution Map" with close-up photos.

Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.