Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Once the car system (especially in a closed ecosystem) undergoes a major version upgrade, its bootloader is usually locked, preventing downgrades. If this happens, there is basically no solution in an overseas environment. Therefore, we strongly warn: do not blindly insert a USB drive to upgrade while offline.

Yes. The inspection report includes a specific "consumable parts consumption list." We will measure the tire tread depth (in millimeters) and the remaining brake pad thickness using calipers. If the tire tread is below the legal wear limit of 1.6mm, we will note it as "recommended to replace immediately upon arrival."