Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.

Do not use a high-pressure water gun directly! The high-pressure water can instantly damage the fragile aluminum fins of the condenser, leading to a permanent decrease in cooling efficiency. We can only use a low-pressure air gun or a soft brush for surface cleaning.

A realistic timeline: sourcing and negotiation 3-7 days; deposit and booking 1-2 days; pre-shipment inspection 2-4 days; export clearance and vessel booking 7-14 days; sea freight 2-5 weeks depending on destination; import customs clearance and port release 5-10 days. Overall, plan for roughly 5-8 weeks from order to port of destination by sea. For Central Asia and Russia by rail, 2-3 weeks total is common. Tips: ask the exporter for a written schedule with milestones (inspection done, customs cleared, vessel loaded, ETA); track the vessel yourself once you have the container or booking number; and remember Chinese holidays — Chinese New Year and Golden Week can add 1-2 weeks of delay.